Referrals worked by hand. Systems that don't talk. Reports rebuilt from scratch every week. Eligibility checked one tab at a time. It's the quiet tax on almost every healthcare team, and it's fixable. I find the pain points that actually cost you time and money, and I automate them. Usually four to six weeks, then I hand it off.
Start a conversation →The work is still mostly manual, and everybody knows it. Referrals show up three different ways. Eligibility gets checked by hand. There's a spreadsheet one person understands. The weekly report gets rebuilt from scratch. Follow-ups happen when someone remembers.
It doesn't get fixed because the people who understand the process are the same people buried in it.
Every one of those manual steps is time you're paying for and revenue slipping through the cracks. Take a few days of that off your team's plate and the work pays for itself.
A few of the places I most often find cost and busywork hiding. We scope to the one or two that'll move the needle most for you, not all of it at once.
Intake is where I've moved the biggest numbers, but if your pain is somewhere else in operations, that's a conversation worth having.
I sit with your intake team and follow a referral from first contact to admission. Every handoff, every wait, every place it dies. You get a clear picture of where the time actually goes.
Not a transformation program. The handful of automations that move the needle: AI-assisted triage, eligibility pre-checks, follow-ups that fire on their own, reporting that builds itself.
Documented, owned by your team. No maintenance contract, no lock-in. If I did it right, you don't need me again.
Ten years in healthcare and behavioral health operations. Five of them at The Phoenix, clinical program ops at Cohere Health, and product operations building this exact kind of automation. I've worked inside these workflows, not just read about them, and I build the fix myself.
When I say I'll automate something, I mean I'll build it myself, not tell you to go buy it. I won't oversell what AI can do. I'll ship you something that actually runs.

"Recognized for using technology, operational thinking, and entrepreneurship to build better ways of working."
We hired Mike to help us better implement AI into our systems and processes, and he performed in spades. He was thoughtful and creative with his solutions, and he built new tools and workflows that drastically cut our workload, letting us reallocate resources and drive immediate ROI.
Most people who sell you automation subcontract the build. I don't. To prove it, I built and shipped a production AI product solo, out of a one-car garage: Daddy HQ, an AI strength coach with a real backend, real users in private beta, and a regular release cadence.
It's a fitness app, not healthcare. That's the point. The skill it demonstrates is the one you're hiring for: take a messy human workflow, model it, and ship software that runs without me babysitting it.
Export your referrals to CSV and drop them into the stale referral check. It tells you which ones nobody has called. Free, no signup, and it runs entirely in your browser, so nothing you load ever reaches me or anyone else.
Flat fee based on what we scope together. No hourly billing, no surprise invoices. You'll have the number before we start, and it won't move.